Lisa Ann Walter

- And my appointment is for 11:30. - Sir, it was just a few minutes before you.

I get it. It's no Swiss picnic for me, either.

She's after me. She's supposed to be after me.

Changed policies?

- Excuse me. - Can I help you?

I'm sorry, I didn't realize that was you, Mr. Doff.

- Exactly. - So, if you go first, whatever policy that is...

Have a seat, read a magazine.

She signed in first, we saw her...

Doctor will be with you in a few minutes, thank you.

- Why aren't I going... - She was here first.

You're probably having a bad day, you're in pain, but that is the policy.

- She signed in before you, sir. - I'm 11:30, she's 11:45.

One person complains, everything gets changed?

Now we see people on the basis of their appointment time and not their arrival time.

Why are you listening to me? I don't know what I'm talking about.

This was based on your idea the other day.

From now on, you know what we'll have in this office?

You'll be happy to know they've changed policy.

Could you please tell me what time that woman's appointment was for?

- Do you understand this policy? - Please don't talk to her, she's busy.

So it's not about the policy at all. It's more just about you going first?