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Crackerjack

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Happy to help in any way, mr Fowler.

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Jack Simpson. That must be the one.

Crackerjack

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Here's a special assignment for you, boys.

Crackerjack

2.2s

Find out what his story is.

Crackerjack

1.9s

Mandy on tape: Or you can use

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our virtual customer service centre.

Crackerjack

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You can pay bills online and check your balance.

Crackerjack

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Just go to our website and click on 'online billing'.

Crackerjack

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Is there anything else I can do for you?

Crackerjack

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Now, what's so good about that call

Crackerjack

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is that she mentions the vcsc, improved her terminology

Crackerjack

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and took ownership of the call.

Crackerjack

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Mmm.

Crackerjack

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Now, I'm going to give that an 85.71%.

Crackerjack

2s

Hmm?

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What did we all think of that call?

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Woman: Good.

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Personally, I don't think she did enough

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to service the customer's needs.

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I mean, the customer is king.